Concierge Nation is a yearly membership for your car. After an accident you make one call, and a person takes it from there — here is what that means for you.
One call, and a person is on your side.
The minutes after a crash are stressful: you’re shaken, next to traffic, and unsure what to do first. Our agent answers, opens your case and sends a first responder to you — so you aren’t facing it on your own.
One call instead of calling around.
Without us, you’re on the phone to everyone — your insurer, a tow truck, a friend — and waiting by the road for the insurance expert (khabir) to turn up. With Concierge Nation you make one call, and your responder is on the way to you.
Most claims start with what was captured at the scene.
Your responder checks your ID and your car, then photographs the accident — the cars, the damage and the plates — at full resolution. Every photo goes straight into your case, logged with the time it arrived. Photos can’t be deleted, and only our staff can open them.
One case number from your first call.
Your incident gets its own case number. Every step is time-stamped with who made it — opened, responder sent, arrived, closed — and your case stays open until your agent closes it.
Your insurer pays out weeks after the crash. A tow truck moves your car. Neither one stands next to you at the roadside. Concierge Nation fills the gap in between — from your call to a closed, documented case.
CONCIERGE NATION
Yes: A first responder comes to your location after your call.TRADITIONAL CAR INSURANCE
Partly: An assessor (khabir) may come — on the insurer’s schedule, working for the insurer.STANDARD TOW SERVICES
Partly: Arrives when a truck is free, only to move the car.CONCIERGE NATION
Yes: Your responder photographs the cars, the damage and the plates and files them in your case, time-logged.TRADITIONAL CAR INSURANCE
Partly: Whatever you manage to capture on your own phone, under stress.STANDARD TOW SERVICES
No: Not provided.CONCIERGE NATION
Yes: One case number, every step on record. Photos can’t be deleted.TRADITIONAL CAR INSURANCE
Partly: A claim file at the insurer, opened after the fact.STANDARD TOW SERVICES
No: None.CONCIERGE NATION
Yes: One yearly price per car.TRADITIONAL CAR INSURANCE
Partly: Annual premium, plus excess when you claim.STANDARD TOW SERVICES
No: Pay per call-out, often in cash and priced on the spot.CONCIERGE NATION
Yes: An on-duty agent answers, finds your account and opens your case.TRADITIONAL CAR INSURANCE
Partly: A claims line — hours and hold times vary by insurer.STANDARD TOW SERVICES
Partly: A dispatcher books the truck, then you are on your own.Keep your insurance. We make it work harder.
Concierge Nation doesn't replace your policy or pay for repairs. We make sure that when you do claim, the scene was captured properly — clear photos and a time-stamped case file — instead of a stressed phone call and three blurry photos.
Four steps, from the second you call to a closed case — including what your agent and your responder see on their own screens.
1CALL
Call us on the number on this page. An on-duty agent takes your call and your details: who you are, which car, and where you are.
You can call from any phone. If the number isn’t on your account, the agent asks for your plate and checks who you are before going further.
If anyone is injured, call the Lebanese Red Cross on 140 first — then call us.
2IDENTIFY
Our agent finds your account by your number or your plate: every car on it, the extra numbers you’ve added, and whether each car’s cover has started. They confirm the car involved, check that its cover is active, and take your location.
Then they open your case. It gets its own case number, and everyone working on it uses the same file, so nobody asks you the same question twice.
3DISPATCH
Before you hang up, the agent tells you a first responder will call you. They choose a responder for your area, phone them to confirm they’re taking your case, and assign it.
Your responder gets your location, your name, your car and plate on their phone and calls you on the way. Each step they take — accepted, arrived, done — shows live on our dispatch board, so your agent always knows where things stand.
4ON SCENE & BEYOND
When your responder arrives, they check your ID and your car against your account. Then they photograph the accident — the cars, the damage and the plates — and add any documents your case still needs.
Every photo goes straight into your case at full resolution, logged with the time it arrived. Photos can’t be deleted, only our staff can open them, and every view is recorded.
Your case stays open until your agent closes it, even after the responder has left, and every step stays on record.
If anyone is hurt, call the Lebanese Red Cross on 140 or the police on 112 first — then call us.
No branch visit and no paperwork to print — four quick steps, right from your phone.
Enter your mobile number and the 6-digit code we send you on WhatsApp.
Your name and date of birth. Photos of your national ID or passport and driving licence are optional — add them now from your phone’s camera, or later from your account.
Pick the car type, add the model, year and plate, and snap its car licence — now or later. Covering more than one car? Add them all now — each one gets its own full 12 months.
Check your plan and total, then pay from your Whish balance. The moment your payment clears, you see the exact date and time your cover starts.
Each car gets its own full 12 months from the moment its cover starts. Add a car later — it starts fresh, never pro-rated against the others.
Coverage starts 24 hours after payment.
Premium — coming later
We couldn't load the price right now. You can still sign up — the sign-up form shows the exact total before you pay.
Sign in with your primary mobile number. Replace your primary number, manage extra numbers, and add cars whenever you need.
No. Concierge Nation is a yearly membership that sends a first responder to you after a road accident. We don’t pay for damage, repairs, towing, medical costs or claims, and you still need the car insurance Lebanese law requires.
If anyone is hurt, call the Red Cross on 140 or the police on 112 first.
Coverage starts 24 hours after payment.
It then lasts 12 months. The exact start date and time are shown in your account as soon as your payment is confirmed.
We can only send a responder for a car whose cover has started. If you call before then, our agent will tell you when your car’s cover starts.
You can’t join during an accident call — sign up and pay online beforehand. In an emergency, call 140 or 112.
Help after a road accident involving your registered car, once its cover has started: an agent opens your case and sends a first responder, who checks you and your car and photographs the scene into your case.
Memberships never renew automatically, and we never take a payment you didn’t make. From 30 days before a car’s cover ends, you can renew it from your account and pay with Whish.
If you signed up on our website, renewal reminders are on by default: we send them on WhatsApp about 30, 15 and 3 days before the end date, with a link straight to paying. You can turn them off, or back on, in your account.
Renew before the end date and the new 12 months start the moment the current ones end.
Log in to your account and add the car. You pay for it at checkout, and it gets its own 12 months — not pro-rated against your other cars.
A membership belongs to its car and plate and can’t be moved to another car. If you sell or replace a car, call us.
Pay with Whish — in USD.
At checkout you’re taken to Whish’s own page to approve the payment from your Whish account, then brought back to us. We never see your Whish login or PIN. Card payments aren’t available yet.
There’s nothing to cancel to stop paying: memberships don’t renew automatically, so a membership simply ends on its end date if you don’t renew it.
To end one early or close your account, contact us.
You sign in with your primary mobile number. If you can still sign in, replace it in your account under your numbers.
If you can’t, call us on +961 78 842 242 from any phone. Our agent first checks who you are: your name, your plan, your car’s plate, and the ID document on your account if you added one.
The agent then enters your new number and we send a code to it on WhatsApp. Read the code to the agent, and the new number becomes your primary number. It can’t be a number that is already the primary number of another account.
Your old number is removed from your account and you are signed out everywhere, so sign in again with the new number. Your renewal-reminder setting stays as it was.
Call us and an on-duty agent opens your case and sends a first responder to you.
If anyone is hurt, call the Lebanese Red Cross on 140 or the police on 112 first.
Your cars, numbers, payments and renewals are all in your account.
Log in to your accountOr call us on +961 78 842 242.
Office: Majzoub, Metn District, Municipality Avenue, Antoine Mezher Building, Ground Floor, Lebanon
WhatsApp messages get an automatic reply — to reach a person, call us.
